Clear refund terms for plans, licenses, and add-ons
This page explains how refunds work for subscriptions, one-time licenses, update add-ons, and billing issues.
Last updated
February 27, 2026
Quick summary
Monthly plans are non-refundable after billing. One-time licenses may be refundable within 14 days depending on activation and usage.
Essential, Growth, and Marketplace plans
1. Subscription billing
Subscriptions can be canceled at any time. Access remains active until the end of the current billing period.
2. Prorated refunds
Prorated refunds are not offered for partial months, except where required by law or in confirmed billing error situations such as duplicate charges.
Cloud Sync and similar monthly add-ons
3. Monthly add-ons
Add-ons follow the same rules as subscriptions and remain active through the paid billing period.
4. Add-on terms
- Cancel anytime
- Access continues through the billing period
- No prorated refunds for partial months
Local License
5. Refund window
One-time local licenses are eligible for a refund within 14 days of purchase if the request meets the conditions below.
6. Eligibility conditions
- The license has not been activated
- Or activation occurred within the same 14-day window
- The request passes fraud-prevention checks
Approved refunds will revoke the license key and it will no longer be usable.
Updates bundle / Updates add-on
7. Purchase in error
Annual updates may be refunded within 14 days if purchased in error.
8. After delivery
After updates have been delivered or the refund window has passed, prorated refunds are not offered.
Errors and corrections
9. Duplicate charges
If you believe you were charged more than once, contact support so the billing issue can be reviewed.
10. Incorrect plan
If the wrong plan or product was selected at checkout, include that detail in your request.
11. Other billing issues
Unexpected billing issues will be reviewed case by case based on the order details and account activity.
How to request a refund
12. Include these details
- Email used at checkout
- Approximate purchase date
- Product or plan purchased
- Reason for request
13. Response time
Typical response time is 1–2 business days.
Include as much detail as possible to speed up the review.
Need help with a charge or refund?
Contact support and include your purchase details so your request can be reviewed quickly.